Shipping Policy

At PySellia, we take exceptional care in packaging and delivering your fine jewelry safely and on time. Every order ships fully insured in our signature luxury gift packaging.

Processing Time

All orders are reviewed and prepared before shipment:

• Ready-to-Ship items: Dispatched within 1–2 business days
• Made-to-Order pieces: Allow 7–14 business days for crafting, quality inspection, and final preparation before shipment

Custom orders with engraving, resizing, or other personalization may require additional time beyond the standard window. You will be notified of the estimated ship date at order confirmation.

Domestic Shipping (United States)

• Standard Shipping (5–7 business days): Free on all orders over $200
• Express Shipping (2–3 business days): $25
• Overnight Shipping (next business day): $45

Free standard shipping is automatically applied at checkout for qualifying orders. All domestic shipments are fully insured and require a signature upon delivery.

International Shipping

We ship to select international destinations. Rates and estimated delivery times vary by country and are calculated at checkout.

• Canada: 7–14 business days
• United Kingdom & Europe: 10–14 business days
• Australia & New Zealand: 12–18 business days
• Other destinations: 14–21 business days

International customers are solely responsible for any applicable customs duties, import taxes, or fees imposed by their country. PySellia is not responsible for delays caused by customs clearance.

Packaging

Every PySellia order arrives in our signature luxury gift box, thoughtfully nestled in premium materials. Your jewelry is fully insured and discreetly packaged throughout transit. All packages are sealed and tamper-evident.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information. You can track your shipment at any time directly through the carrier's website or through your PySellia account dashboard.

Lost or Damaged Shipments

In the unlikely event that your package is lost or arrives damaged, please take the following steps immediately:

• Contact us at support@pysellia.com within 48 hours of the expected delivery date
• Provide your order number, photos of any damage, and the packaging
• We will file a carrier claim on your behalf
• A replacement or full refund will be issued upon claim resolution

Delivery Delays

While we make every effort to deliver within the estimated timeframes, certain factors beyond our control may cause delays — including public holidays, extreme weather, carrier disruptions, or international customs clearance procedures. We will proactively communicate any significant delays as soon as we become aware of them.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. PySellia is not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer. Address changes after an order has been dispatched cannot be guaranteed.

Contact Us

For any shipping inquiries or to track your order, please reach out:

• Email: support@pysellia.com
• Response time: Within 24 hours, Monday–Friday
• Website: pysellia.com/pages/contact