Return & Refund Policy

At PySellia, every piece of fine jewelry is thoughtfully crafted with exceptional care and precision. We are fully committed to your satisfaction and stand behind the quality of everything we create.

Made-to-Order Policy

Most pieces in our collection are crafted specifically for you upon ordering — made-to-order to your exact specifications. Because of the custom nature of these pieces, they are not eligible for standard returns or exchanges.

Manufacturing Warranty

We stand firmly behind the craftsmanship of every piece we create. In the rare event that you receive a piece with a manufacturing defect:

• Contact us within 7 days of receiving your order at support@pysellia.com
• Our team will respond within 24 hours
• Include clear photos and/or video of the concern
• Once approved, we will repair or replace the piece at no additional charge, including return shipping costs

This warranty is valid only with proof of purchase and applies only to pieces that have not been altered, resized, or repaired by a third party.

6-Month Stone Security Guarantee

Your peace of mind matters to us. Every PySellia piece comes with a 6-month warranty covering side stones. If any side stone becomes loose or falls out within this period, we will restore your jewelry to its original beauty — completely free of charge.

• Professional repair by our master craftsmen
• Completely free of charge
• Return shipping included

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Custom-engraved or personalized pieces
• Resized or altered items
• Items damaged by misuse, accidents, or normal wear and tear
• Items purchased on final sale or with a promotional discount marked as non-refundable

Wear & Tear (Not Covered)

Our warranty does not cover damage resulting from accidents, misuse, improper care, or everyday wear. This includes:

• Dents, scratches, or abrasions to metal from daily use — precious metals are malleable and will show wear over time
• Chips, cracks, or breakage of gemstones caused by impact — even diamonds can chip if struck at certain angles
• Discoloration or corrosion from harsh chemicals, pools, hot tubs, or cosmetics
• Worn-down prongs or claws that loosen over time from extended use
• Loss of a gemstone due to external damage or general wear

Order Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After this window, production may have already begun. Custom orders with a confirmed design cannot be cancelled once production starts.

Deposits for Custom Orders

• A 50% deposit is required to begin production on custom pieces
• The remaining 50% is due prior to shipment
• Deposits on custom orders are non-refundable once production has commenced

Contact Us

For any questions about returns, warranty, or your order, please contact our team:

• Email: support@pysellia.com
• Response time: Within 24 hours, Monday–Friday
• Website: pysellia.com/pages/contact